Return and Refund Policy
At Rosier Foods, we take great pride in the quality of our gourmet products; however, due to the perishable nature of food, we can only accept returns for items that arrive damaged, defective, or incorrect. If you experience an issue with your order, please contact us within 48 hours of delivery to initiate a resolution.
Report the Issue
Contact our customer support team via email with your order number and clear photographs of the damaged or incorrect product.
Verification Process
Our quality assurance team will review your claim within 24 to 48 hours to verify the eligibility for a return or replacement.
Package Preparation
If approved, keep the item in its original packaging; we will provide instructions on whether a physical return is required or if a disposal is advised.
Refund or Replacement
Once your claim is processed, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing